Refund Policy

Last updated: September 14, 2026

This policy covers both product problems and eligible preference-based returns.

What we accept

Defective and non-defective products may be returned, and exchanges are accepted. Only new products qualify. Non-defective merchandise must be unused and in original condition.

How to begin

Contact ahmedawan3230@gmail.com within 30 calendar days after the item is delivered. Approval is required before mailing. Provide the order number, checkout email, reason, and supporting photos or video when useful.

Prepaid mail return

The package includes a free prepaid return label. An eligible approved return sent with it carries no label fee or return-postage cost for the customer. Ask us for help if the label is absent or lost. We provide the proper return destination after approval; do not assume the correspondence address is the return location.

Exchange and refund outcome

No restocking fee is charged. Exchange fulfillment depends on review and stock. We process and initiate an approved refund to the original payment method within 10 days. Additional posting time may be required by the bank, issuer, or payment provider.

Applicable non-excludable consumer rights remain intact.